AS
Anine S
1 reviews | Active since Feb 2015
11 Feb 2015, 11:52
Sony Xperis Z2 - not waterproof as advertised
My husband got his brand new Sony Xperia Z2 in September 2014. Two days after, he accidentally knocked a glass of water over onto the phone which shouldn't be a problem as the phone is being advertised as water resistant over 1 meter and 30 minutes. Not our Local service provider, a rep from Sony or writing on their Facebook page is helping. I get response but no solution.This is not only extremely frustrating but a massive inconvenience and unacceptable. The phone can't be repaired as the main feature of the phone, being able to function under water, failed. I need Sony to give me answers and a solution. This has been going on for 6 months and that is way too long.
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Replies (1)Sony Mobile's replyOfficial
12 Feb 2015, 16:01Hello Anine Smith,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind Regards
Melissa Warren
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind Regards
Melissa Warren
Sony Mobile Communications
Sony Mobile's reply12 Feb 2015, 16:01
Official
Hello Anine Smith,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind Regards
Melissa Warren
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind Regards
Melissa Warren
Sony Mobile Communications
