MV
Millicent V

1 reviews | Active since Jun 2015

14 Apr 2016, 09:01

Sony Xperia Z5 Compact Screen Warranty

A few days ago I was forced to do a premature upgrade because the handset I was using at the time was giving me problems. After much consideration as to which device I would upgrade to, I found a huge liking to the Xperia Z5 Compact. In the first few days I was very pleased by its performance but the durability was soon to be proven to be a fail. Yesterday I accidentally brushed the phone off the side of the couch. It dropped off at a very low height. I'd guess just over 30cm. Initially there was no visible damage. I unlocked the phone to check and all seemed okay. The second time picking it up I noticed that it took a bit more pressure to swipe down for the drop down menu and with that appeared a fine, hair strand-like crack. I then realised that the touch function was totally F@&ked. I was so disappointed. I immediately went online in the hope of finding some good news that either Sony or my mobile service provider would cover manufacturers fault to some extent. But no luck. Not only am I already paying through my ass for what is supposed to be \one of the leading manufacturers of electronic products\", on contract through vodacom. I am now have to pay thousands to fix this. :(((("

0
Replies (1)
Sony Mobile
Sony Mobile's reply31 May 2016, 12:10
Official

Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details.

Regards

Sony Mobile Customer Service Team