DM
Derek M
1 reviews | Active since Jun 2011
19 Mar 2015, 22:50
Sony Xperia Z3 - Not waterproof, false advertising
I'm disgusted with Sony's poor customer service and false advertising related to the Xperia Z3. I bought my phone in Dec 14. I took some pictures from just under the surface of the pool with all the necessary flaps closed. The phone thereafter did not want to start up. I handed it in for repair in Jan and only got it back this week. After I paid R118 for the \repair"I got \""uneconomically to repair due to water damage\"" phone back. How on this earth can you advertise this phone to be waterproof and then just bluntly refuse to repair/replace it"
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Replies (1)Sony Mobile's replyOfficial
26 Mar 2015, 09:40Hello gdm,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communications
Sony Mobile's reply26 Mar 2015, 09:40
Official
Hello gdm,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communications
