WL
Wendy L

1 reviews | Active since Jul 2016

09 Sept 2016, 09:51

Sony Xperia M4 Aqua

<p>After I wrote 2 reviews on hello peter about your poor service an email was send to me saying sorry about the poor service I received an email:</p> <p>Dear Wendy,</p> <p>Thank you for contacting Sony Xperia support centre.</p> <p><br />Apologies for the inconvenience caused so far. Please advise how many times you submitted the phone to service center.</p> <p><br />For the latest news, information and product support please visit www.sonymobile.com.</p> <p>If you require any further assistance then please do not hesitate to respond to this email.</p> <p> </p> <p>In Jordan dial 0 ********** 3</p> <p>In Bahrain dial 8000 47 94</p> <p>In UAE dial + ********** 9880</p> <p>In Egypt dial 16727</p> <p>In Saudi Arabia dial ********** -727</p> <p>In South Africa dial 0 ********** 22</p> <p> </p> <p>Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.</p> <p>Kind Regards,<br /> Fatma Wagdi<br /> Sony Xperia Customer Services</p> <p> </p> <p>And guess what I did make contact and send through details, but on one ever came back to me. Its been 5 days I guess my querry are closed without even solving it!</p> <p> </p> <p>Not only are your phones poor, but your service is pathetic.</p> <p> </p> <p>I gave in my phone listing all the problems and vodacom contacted me to say I can collect it, but worst of all is, the phone is 6 months old and now the had to change the whole motherboard or give me a referbished phone??? How does that work the phone is brand new!</p> <p> </p>

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Replies (1)
Sony Mobile
Sony Mobile's reply28 Sept 2016, 13:46
Official

Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details.

Regards

Sony Mobile Customer Service Team