Sony SA wont fix mobile and do not know who GM is.

I called Sony Head office and was referred to Sony Mobile. I spoke to Ivan how informs me that Sony products cannot be returned directly to Sony for warranty concerns, even if one is not happy with the service received by the concerned Cell shop, or GSM Provider. Really! How disappointing as one relies on the Brand Name to provide this support where the supply chain fails. This is not the first time I have been told this. I now have three Sony cell phones, LT26i, X10 and Z1 broken during warranty that Sony seem to be indicating they will not repair even if at cost. I thus called the Sony Mobile Head office again and spoke to Miranda who was unable to tell me who the service manager is, nor who the GM or Managing Director is .... also could not refer me to anybody who could provide this information. The NCC should be involved in assuring that BIG Brand Names do not commit this sort of failure to take responsibility for servicing their products.<br> <br> Sony, great product but the proof is really in the pudding ..... I am of the opinion that if you wont service your product, and fob off the responsibility of maintaining spares, service, etc ... Your current clients, like me, will go AWAY!