Sony public relations to rescue

My phone went in for repairs twice, the second time to fix a fault worked on the first time. They then wanted to charge me for this. I wrote a complaint on hello Peter. To which I received a response. When I went to collect phone I was told it was fixed under warranty and I would not be charged. Thank you Sony for dealing with this. I shouldn't have been charged in the first place but that the wrong was rectified is a big thumbs up. Many big businesses don't sweat the small stuff and this is a true reflection that even though I only own one phone from them I MATTER. <br> <br> I am however as mentioned in earlier posts, not happy about the months it took each time for the repair. I cannot pin point if it is from Sony or MTN HVRC side. <br> <br> But I want to find out. Because either I must change my network provider or I must change my phone make. Because waiting three months and two months respectively for a repair is not ok. And I can't have that in the future. <br> <br> <br> <br>