SONY MOBILE - VERY BAD EXPERIENCE AND SERVICE

We are experiencing very bad and most frustrating service from Sony.

On the 11 October 2017, I took out a contract with Telkom, Knysna and received a Sony XA1. For having it for a very short period it started to malfunction as listed: (1) Charger issues, wants to explode and smell burning if it is charged with a computer or a car charger, it over heats (2) Camera not functioning right, can only take pictures from close range (3) Malfunctions and freezes from often

It was handed in at Telkom and sent to Sony repairs beginning of May 2018. After receiving the phone back from the technical department the problems remained and the same faults occured.

The phone was sent back to Sony Technical Department three times after May 2018 (a total of 4 times it has been sent to Sony repairs) Dates: Beginning of July 2018 End August 2018 Beginning of September

I did make contact with Sony Mobile indicating that the handset has been sent to repairs 4 times and I stated that I am paying for a product that I cannot use, the same problems remain and Sony technical is unable to repair the handset.

I have made several requests to Sony Mobile to refund me with a new phone, they refuse and state that they cannot do that, it has go back to repairs.

This is totally unacceptable to me, I am paying for a product that I do not have any use of.

I will recommend that NO ONE must purchase any products from Sony.