Sony Mobile utter disregard for customer service

Melissa<br> <br> I'm struggling to find the ability to extend any decorum in this mail so I'll just get straight to the point - owing to fact that you left a message for me on my cell, which I don't have. My experience thus far with my interaction with yourself and your brand has been nothing short of pitiful. <br> <br> Again I stress the fact that I have been without a Phone for more than a month because of a manufacture defect which I had to have my intelligence insulted by having to \prove"was defective.<br> I spoke to you early this morning so a resolution could be found urgently with no delays.<br> I find this shocking and shudder to think I'm receiving a replacement phone from the same company.<br> I can only imagine the inconvenience when something goes wrong with my new phone.<br> I have lost all faith in this brand....and expect a resolution tomorrow morning.<br> <br> Sony Mobile claim their phones are waterproof and can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68. <br> <br> My phone had water ingress within a month of ownership!<br> half submerged not even fully.<br> I have had the worst experience in dealing with Sony and this from a premium brand I find disgusting!<br> """