1 reviews | Active since Dec 2011
Sony M4 Aqua nightmare
<p>About a year ago i took out the sony m4 aqua from vodacom. From the start i had some network issues. After all settngs on phone was set up by the network provider it still was not good. Did a sim swop even, but also did not help. When i put my sim in another phone, it was much better. When i put it back in the m4 it was bad again. I had to restart my phone many times so that my network can just come back. But not because of settings or the network itself, as other phones worked fine and when i put the sim in another phone it was perfect. Then i started having issues with my wi fi connection on the phone. Eventually i took into vodacom and they sent it in for repairs. After 3-4 weeks i had it back and the apparently they had to change the motherboard or something which was faulty. Wi fi issue was fixed but still a weak network signal existed. I had to restart my phone constantly. Then it became so bad a restart did not even help. It showed i had signal etc but no calls or messages could come through. Not even the internet worked. Again i had the network provider set all settings and rechecked it. Still the same issue. But if i put my sim in another phone is was perfect again. Then on the 21st of October i had to send my phone in AGAIN. I also then contacted sony via emails but only got some computerised auto emails back not helping a bit. I phoned sony and spoke to an agent but all he could say is i must juat wait and se what the repair centre says!!!? So due to a phone which is not up to standard i once again have to be without the phone i am paying for every month. And who is to say when i get it back it wont go in again. And after it all i sit with a phone which has been opened and closed who knows how many times? I heard from a assistant from the local vodacom shop that this is not the first m4 aqua to come back for repairs. Is this acceptable Sony? Surelly you can do better? When the phone was working, i did like it and it looked like a good phone. But it has some obvious manufacturng issues. So now i have to just pay for something i am not really getting from Sony, a reliable phone? If and when i get it back it is a repaired upon repaired phone and whos to say they even get it right this time. Not very happy, obviously. Come on Sony, turn my nightmare into something worth smiling about again and putting my trust back into Sony. The job number for my repair job at the repair centre is ********** 4. </p>
I received the email and i have rep**** the relevant info you requested from me. It is however the 4th email i have sent sony customer care now. All previous ones not not rendering any help. Hope it is different this time.
I received the email and i have rep**** the relevant info you requested from me. It is however the 4th email i have sent sony customer care now. All previous ones not not rendering any help. Hope it is different this time.
Once again i get a email after i have sent all info requested from sony via email, just for someone to reply again telling me to contact my network provider??? Why ask me for some info, just to then send me a email back saying i must contact my own network for queries? And why must i contact my network provided and, to say what? Sony is making me more frustrated by the day. As everytime i get some response from sony via email its a different person or story!!! Terrible terrible terrible service sony!!
Once again i get a email after i have sent all info requested from sony via email, just for someone to reply again telling me to contact my network provider??? Why ask me for some info, just to then send me a email back saying i must contact my own network for queries? And why must i contact my network provided and, to say what? Sony is making me more frustrated by the day. As everytime i get some response from sony via email its a different person or story!!! Terrible terrible terrible service sony!!
