Sony M4 Aqua Complaint

<p>I purchased a Sony M4 Aqua in November 2015; I've heard great things about this phone. BUT after a year, it started over heating, freezing and faulty signal. I was told that Telkom will send it to their technicians. I was contacted by a technician stating that my phone is B.E.R (Beyond Economical Repair); furthermore I was then told to pay R188.00 to retrieve my unit. When I collected my phone it was DEAD. It wouldn’t switch on, (only the name flickers the whole time). Phoned them and they stated that the motherboard is messed up.</p> <p>Today, upon complaining about this to my service provider, I had learnt that this was a common problem as most of these units was returned by users as it was defective. I am now left without a phone for the duration of my contract for something that is a manufacturing/device fault, which should have never been my problem in the first place. I am paying for something I cannot make use of. Furthermore, why are there little to no Sony stores that we can take our phones to in order to have them repaired?? It was a waste of my time, energy and money today trying to sort this issue out.</p> <p>I hereby request that Sony responds with a viable solution as to the way forward. As a customer I feel it is unfair that I am paying a monthly fee of R302.50 for a defective device and was not offered any option to compensate for this, let alone a replacement phone.</p>