Sony - Get your act together

<p>To whom it may concern,</p> <p> </p> <p>I purchased a Sony M5. Much to my excitement as I'd heard great things about this phone. BUT after a few weeks, it started over heating, freezing and would not stay switched on if not plugged into charge. Today, upon complaining about this to my service provider, I had learnt that this was a common problem. WHY ARE YOU ALLOWING CONSUMERS TO BUY DEFECTIVE PRODUCTS??!! I have one week left on my warranty. I am now left without a phone for the next four weeks while you sort out a problem that should have never been my problem in the first place. I am paying for something I do not have and cannot make use of. Furthermore, why are there little to no Sony stores that we can take our phones to to have them repaired?? It was a waster of my time, energy and money today trying to sort this issue out.</p> <p> </p> <p>If someone would be so kind as to contact me as I do not know where to write to. Someone that can actually help me and not transfer me from one person to the other. </p>