cD
carmen D
1 reviews | Active since May 2015
25 May 2015, 18:15
Sony Experia Z3 Compact glass shattered
I have a brand new Sony Experia Z3 Compact exactly two months old,it dropped off of my bed which is not high and the whole back glass has shattered. No other damage no dent, or scratch just the back completely destroyed. the phones glass is meant to be shatter proof glass and after going to vodacom repairs and showing them they say it should not have happened. I then phone sony and get put through to a call centre and they just have no interest in helping me,I am shocked at the service I am recieving and feel they need to dort my phone out as rhey advertise it as shatterproof.i will definitely take this further as I feel this is unacceptable.
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Replies (1)Sony Mobile's replyOfficial
26 May 2015, 23:24Hello Carmen Derrett,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren / Naila Moosa
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren / Naila Moosa
Sony Mobile Communications
Sony Mobile's reply26 May 2015, 23:24
Official
Hello Carmen Derrett,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren / Naila Moosa
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren / Naila Moosa
Sony Mobile Communications
