Sony does not give a damn about their loyal customers!!!

<p>Let me start this off on a good note, I have had 2 sony phones previously and nothing went wrong, nothing broke etc for 4 years and was extremely impressed with their build quality, if anyone knew me they knew that I loved sonys.</p> <p> </p> <p>Fast forward to 2015 when I ordered the Sony Z3 Compact, loved it because it was small and still had the big phone features. Everytime I answered the phone the glass used to make a slight clicking noise, oh well didn't bother me because as I said I was impressed with the build quality. fast forwards 8 months later I could not end calls?! Was extremely confused and emailed sony, Now my phone lives in a hard wooden like case and because the case cover extends into the screen glass only when sony responded saying I need to check my light sensor did I pull my phone out of the case...the screen actually was coming off at that corner!!! I pushed it back and it worked fine for 3 days but came off again, did not worry me as I only had to push it back in every 3 days, considering it is stuck on with adhesive tape (well I think so) and the screen had a spring action where the adhesive tape could not hold it in because of the bad fitment, the screen was actually not flat against the phone!!! Fast forward to around 5 months later again, the screen will not stick back like it is supposed to but remained sticking out.</p> <p>Complained again, sony said I should bring the phone in for assessment, I could not bring it in the same time because I use the phone for business purposes and needed to transfer all my contacts, accounts etc to my older phone, in this process the back screen peeled off too (why doesn't any of the glass want to stay in place) I had noted this to sony and pushed it back with force that I normally use on the front glass and guess what the glass is thinner on the back, it shattered as you would expect......</p> <p> </p> <p>Well I thought nothing else could go wrong and attempted a backup before giving the phone in and then realised the rear camera wasn't working, this was 2 weeks before the actual giving in of the phone.</p> <p> </p> <p>Gave the phone to MTN like sony advised me to, MTN takes it in for "repairs" and tells me I "might" have to pay for it. fast forwards 1.5 weeks ago from posting this and guess what, MTN wants to charge me R4100......Yes you read right, contacted Sony and asked them why and with their pathetic service as usual I complained about 1.5 weeks ago and they said they are "escalating the matter" emailed them on monday saying that there doesn't seem to be any progress at all and they don't seem to be doing anything, today is FRIDAY and 2 weeks my phone has been in for so called repairs?</p> <p> </p> <p>I am highly dissapointed and I don't think I would ever buy a Sony again, Most of my friend's have sonys because of me. Now I know why people hardly buy Sony's I am completely disgusted with their lack of ethics as now my business is struggling for 2 weeks of me trying to adapt to my old phone as I also do alot of social networking with my phone.</p> <p> </p> <p>I hope that sony will attempt to sort this matter as MTN's service centre seems to want to make the most money possible. I hate to think of how many other people had to fork out that amount just because of MTN's and sony's say so, this is how yourll make money?</p> <p> </p> <p>And how much longer must I make do without a phone that I paid for, this is ridiculous. Sony does not seem to care about it's customers.</p>