SONY CUSTOMER SERVICE IS PATHETIC

Received a Sony Experia Z2 as a gift and within two weeks of having it the flap that covers the sim card slot and charging point kept falling out! Not to mention that the phone would randomly switch off! I called Sony only to have them tell me that they will not fix it and I have to send it in to my service provider who will send it to them for repairs but I will have to pay whatever it costs. To me it is ridiculous that I HAVE TO PAY FOR A FACTORY FAULT!!!! Highly disappointed with Sony, I was such a strong supporter of Sony until this. I've had numerous Sony Devices including the PSP, PS2 AND PS3. I'd much rather switch to Samsung!