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FjlFerdi F

1 reviews | Active since Jun 2016

23 Jun 2016, 09:28

Sony and Vodacom - Repetitive Repair issues Uncommitted Service - Complete Negligence :-(

<p> </p> <p>I have a Sony M4 Aqua, which I updgraded to Mid January 2016<br /> From day 1 the GPS guidance was giving me issues.<br /> I have sent it in for the Third(3) time, Everytime they are telling me it is fixed, but its not!<br /> Its now the end of June 2016 - 6 MONTHS LATER!<br /> <br /> How Could Sony-Africa and Vodacom be so careless and Uncommitted with their Customers?<br /> After I sent in the phone for the second(2) time I dealt with the Store Manager - Lindy-Lee Coetzee (Vodacom/vodashop Greenstone mall)<br /> <br /> I have made screen recordings how the GPS gets lost and is not on track with vehicle movement. I have copied this on a CD. Lindy Had discussions with Vodacom and Sony, but I can see Vodacom and Sony is uncommitted and just does NOT CARE about People/Customers!<br /> <br /> I have sent letters and more letters via email<br /> <br /> Its realy disgracefull! Its time to Move to a better connection MTN</p> <p><br /> I have been patient, but Now any human being will be frustrated and very upset to say the least!<br /> 6 Months! Patetic<br />Job Numbers at Vodacom: ********** 3; ********** 9; ********** 9 - most recent<br />Sony-M4 Aqua model # E2303; IMEI - 3 ********** - ********** <br /> </p> <p>I am rather sceptical, but will hold my faith once more in Vodacom and Sony</p> <p> </p> <p>Regards,<br /> Ferdi</p> <p> </p> <p> </p>

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Replies (1)
Sony Mobile
Sony Mobile's reply18 Jul 2016, 13:44
Official
Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details. Regards Sony Mobile Customer Service Team