JN
Jayshika N
1 reviews | Active since Dec 2014
03 Feb 2015, 13:58
Sony and MTN falsely advertising their product!!!!
I have a Sony Xperia Z which is a waterproof/ water resistant phone. I submerged it into less than 30cm for 5 minutes in pure water. When I took it out, the screen started flashing and my phone switched off. It is no longer working. When i spoke to MTN, I was informed that I will have to pay R350 just to have my phone assessed. Sony tells me that when they assess my phone and provide me with a quotation I would have to pay R170 if I reject the quotation. Why do I have to pay anything when Sony claims that the Xperia Z range is waterproof?!!!! Sony has been falsely advertising their products and I will report them and MTN to the Competition Tribunal. I will never use/ recommend a Sony product again!
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Sony Mobile's replyOfficial
03 Feb 2015, 15:27Hello Jayshika,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communication
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communication
Sony Mobile's reply03 Feb 2015, 15:27
Official
Hello Jayshika,
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communication
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communication