RR
Ryan R

1 reviews | Active since Oct 2011

17 Feb 2015, 08:48

Pushed from call center to call center

I have had 2 sony Xperia's. one Xperia Z and one Xperia Z2. on both of them the screen shattered after only 1 month. the first I had repaired. the second however wasn't not able to be repaired and Vodacom said sony should replace it, however sony said, there were no Z2's in the country to replace it with so tough luch. I have been fighting with sony customer care sa and sony customer care international for 4 months now. I have been pushed from pillar to post, back and forth between customer care and have had no luck with Sony. I have had to subsequently change to SAMSUNG. Sonys customer service is disgusting. i was a loyal customer, but from now on will only buy samsung. R30,000 down the drain. Thank you SONY for being such a rip-off and having no regard for your customers

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Replies (1)
Sony Mobile
Sony Mobile's reply17 Feb 2015, 13:54
Official
Hello RyanR,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Regards,
Melissa Warren
Sony Mobile Communications