GG
Guy G

1 reviews | Active since Sept 2013

06 May 2015, 13:33

Poor service for a very poor product

I am counting down the days to my upgrade.<br> <br> I complained to Sony Mobile regarding my Sony Xperia Go which has constantly given problems since I bought it on contract over a year ago.<br> <br> 1. From when I first bought the phone it has been incredibly slow (and this is without installing very many apps at all). Design issue or isolated case, I am not sure?!<br> <br> 2. There is permanently a delay when I answer a call - I have to wait 3-4 seconds until I can start talking after answering a call. The phone also lags when I swipe my finger across the screen to answer a call.<br> <br> 3. The waterproof charger port cover has broken off. From the top of my head, three of my friends have had the same issue. And this is not due to rough handling, it is simply not designed to last for more than one year...<br> <br> 4. The GPS takes forever to pick up... and so it is usually not worthwhile using, especially if you are lost and need to get somewhere quickly (ie. in the city).<br> <br> As such, I am very disappointed - almost all aspects of the phone have let me down. I would not recommend the Sony Go to anyone (and have not, either) - it seems like I will have to go with Samsung or Apple for my next phone,

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Replies (1)
Sony Mobile
Sony Mobile's reply11 May 2015, 11:14
Official
Hello guygaf,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Kind regards,
Melissa Warren
Sony Mobile Communications