POOR SERVICE

Good day,<br> <br> I am writing this complaint with regards to my Sony Z3 compact which has been 'out of order' since December last year. It is ridiculous that I am STILL paying for a device which is completely useless to me. I have complained more than once, but no one seems to be able to help me. Communication from staff (Melissa Warren) has been pathetic and unhelpful. I am still waiting for a solution and would like this matter resolved ASAP. Please have someone helpful contact me.<br> The last time a Sony staff member was in contact with me was over 8 months ago! this matter needs to be resolved and I refuse to wait any longer!<br> <br>