Poor Customer Service / Repairs - Z3 Compact

After reading the hundreds of other complaints about Sony and specifically the Z3 Compact, I can see I am not the only one that has had no joy with Sony SSS. <br> <br> I bought a Z3 and within a few short weeks, the phone developed a slow crack on the back, this was sent for repairs and I was quoted +R1000 for damage - after putting up a fuss, it was finally repaired at no cost. After receiving the phone back, it developed yet another slow crack followed by the entire front screen cracking (this was all from outdoor activity with phone in my pocket - no direct impact to screen - jogging, hiking).<br> <br> Subsequently I have been without the phone for more than 8 weeks - SSS said they WILL NOT REPAIR ANY FORM OF DAMAGE, followed by a quote of almost double what MTN quoted to fix it for? <br> <br> My question to Sony (as with all those complaining about water damage) - is how can you rate a phone and market it to with stand a certain level of impact and water proofing, but then out right refuse to honour the warranty. Each time sending a generic auto reply email stating that we are not responsible in any way or form.<br> <br> Another 2 weeks has passed without a reply and without a phone for which I am paying<br> <br>