1 reviews | Active since Apr 2016
Poor aftersales support and one SA repair centre.
Have a Xperia C3 Dual phone with a cracked back cover. Sent e-mail to [Email Removed] asking for details of authorised repair centre in Durban.<br> Got a reply telling SSS Cellular is the repair centre, which is in Johannesburg. Alternatively take the phone to the Cell C and have them send it to Johannesburg. Turnaround time 21 days!!!!!! No Sony repair centres in Durban????<br> Totally disgusted with Sony. Almost a month for just to have the cover replaced.<br> The longest I have waited with Samsung repair centre to replace a damaged touch screen in Durban was 4 days, and Hisense 1 day.<br> Sony is pathetic!!! I am never buying another Sony product as they have pathetic after sales support!!!!
Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details.
Regards
Sony Mobile Customer Service Team
Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details.
Regards
Sony Mobile Customer Service Team
