kR
kyle R

1 reviews | Active since Dec 2014

02 Feb 2015, 20:00

Phone self cracking. Warranty refused to repair.

On the 4th of December upon waking i find my phone,a Sony Xperia z2 on my dresser.<br> The front screen was completely shattered although no glass was missing. and the back had a small shatter around the middle area.<br> <br> Upon contacting sony mobile with regards to the issue via their website i was presented with a reference number by the automated system and months after there has been no response. i contacted sony mobile south africa by the facebook page and according to them its wear and tear, the phone was 6months old purchased in june.<br> I sent it to warranty assessment with vodacom and warranty repair was refused and i was quoted R3100 to repair.<br> I refused the repair. and tried seeking help and i was sadly unable to. this current week I decided to send my phone in to be repaired and agreed the fee. but what i found, quite conveniently was the lady sitting next to me with an xperia z1 smartphone had a similar issue with hers cracking only on the front screen. I previously posted a complaint here someone from sony asked for my contact details. I was never contacted.<br> <br> I am worried this incident with my phone screen shattering will occur again once repaired and i'll have to pay

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Replies (1)
Sony Mobile
Sony Mobile's reply03 Feb 2015, 09:42
Official
Hello kyle7reddy,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Kind regards,
Melissa Warren
Sony Mobile Communications