Pathetic service

March 11 2015 I posted a complain about my water damaged, waterproof/ water resistant Sony Experia Z3 where I got a response email from one of Sony's customer service providers saying she will assist me by sending me a replacement mobile. I was asked to send all my details so that they can send me the new mobile. Response emails from her side was very slow and i am still waiting for a reply and apparently she is sending a courier to collect my old mobile. I am also still awaiting a reply for more than a week... Can anyone else help me out? This is the worst service i have ever experienced.