Pathetic Customer Engagement

Good Day<br> <br> This complaint is about SSS Cellular, reason why I selected Sony Mobile is because SSS is obviously your accredited repair centre and also that SSS are listed as companies that do not respond to complaints. It explains the appalling service I'm experiencing.<br> <br> My Xperia Z1 Compact was taken to SSS by MTN HVRC and as per the proof of delivery it was delivered on 05/03/15 but only yesterday when I enquired they took notice of my unit after asking for the proof. Now after I had to follow I'm being told that my device is awaiting diagnosis. I ask how long will it take, it took 4 over hours for Alicia to email Ismail who is on the same mailing list to ask to advise of which just about 24 hours later I have no feedback. I then emailed again his morning at 9:35 requesting feedback, still nothing. I do not appreciate this kind of treatment as a customer. I need for this to be sorted promptly and be compensated for my time I took to follow up when I'm not given any feedback