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A week ago I complaint about about bad service and a bad product. Melisa Warren then rep**** to my complaint asking that I send her all my details of the phone that I have a problem with. I have rep**** with all the details and also send another email asking feed back. Clearly Sony nor Melissa take their customer to heart and does not care about their customers. For someone that has more than 10 years of customer service experience, this is really bad and cannot even be graded on a scale. I thing eskom delivers a better service than they do. They caused me not to be able to do my work as required by my company as I need a working phone to be able to do my work. Not only am I loosing money now but have been placed in a bad light with work. I will be taking my phone to Sony head office tomorrow as no one cares and hopefully someone there are willing to help a customer that have strong believes in Sony. But I must say you get better service from a company that sell cheaper electronics that our market leaders. This clearly show that they just don't care any more.