1 reviews | Active since Mar 2011
Manufacturer's fault on phone
I have a Sony Xperia Z3 compact which I got in December 2014 through MTN on contract. In March it started turning itself off and we would eventually get it turned on again and then in May/June it started doing it more regularly. Then towards the end of June it turned off and we couldn't get it turned back on, so I took it in to our MTN store after being told by Sony to do so via email. MTN came back to me to say it's a manufacturers fault but due to the fact that it has a crack on it the warranty is void, so they want to charge us to fix it and they'll only give us a warranty of 3 months, so if it breaks again in 4 month we'll have to pay again. I think this is very unfair and I think Sony should at least help pay for it, if not fix it for free. If you Google the problem, it seems to be a worldwide problem that Sony has. Please can somebody help me with this.
Thank you for bringing this to our attention. As per our telephonic discussion, your query has already been attended to.
Regards
Sony Mobile Customer Service Team
Thank you for bringing this to our attention. As per our telephonic discussion, your query has already been attended to.
Regards
Sony Mobile Customer Service Team
