JS
Jacqueline S

1 reviews | Active since Nov 2012

20 Jul 2015, 13:24

M2 Aqua Damaged and doing the same thing again!!!!

I bought my Sony Xperia M2 Aqua in April this year, after two months of having this phone it went off and never went back on again, I sent it in for repairs and got it back two weeks ago, and today it did the same again, now I have to go through the whole process again, and Sony doesn't give back new phones only re-furbished phones as per the customer care line. This phone is still under warranty, and is only 4 months old. This is totally unacceptable, I want a phone that works. Please get back to me, I want this issue resolved or I will take further steps.

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Replies (1)
Sony Mobile
Sony Mobile's reply21 Jul 2015, 17:04
Official
Hello Jackie1982,

Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the email address provided for further details.

Regards
Sony Mobile Customer Service Team