Issue still not resolved

<p>i have sent several emails regarding the information that you required about my phone and this is the second week without a phone and i dont know if you guys are going to repair or replace my phone. if this is not resolved within 48 hours, i am taking this matter to the ASASA and Consumer protection ombudsman regarding the false adverti*****t of the phone being water resistance.</p> <p> </p> <p>my pendin case number is 1- ********** 9204 . as</p>