Faulty Phone

I upgraded my cellphone phone in December. I opted for a Sony.Xperia M2 due to the easy use, especially with my disability . A month ago the sound stopped working. I took it to a Vodacom repair centre and was advised it was a hardware problem, my phone would have to be sent in for repairs and it could to take 3 weeks. Problem, my phone is the only form of contact with the outside world.<br> Vodacom has kindly given me a loan phone, a blackberry, a phone I cannot use due to the keyboard numbers and letters being small.<br> The problem is a not caused by the user but the user is being impacted.