1 reviews | Active since Jul 2011
Dissatified with Product
I am a Cell C client in excess of 15 years. Have only had Sony phones, currently using the Xperia C. I am still within my 24 month contract. Took out in March 14. Handset gave me problems in April this year - phone just didn't want to switch on. Sent in for repairs. Cell C informed me that to repair phone will cost R2600.00, as the phone is out of warranty. Handset was sent in, in month 13, they advised that all other suppliers have a warranty which covers your phone for the full 24 month period, but Sony only has a 12 month warranty.<br> This causes a great deal of frustration, and as a result, I will also consider changing brands. Ive been extremely loyal to your brand over the past 15 years, and to find out that to repair my Xperia, I need to pay R2600.00 for a handset that did not fall, no liquid damage, it just wouldn't switch on, is really pathetic. For that amount of money, I can actually purchase a less expensive, android phone, from an alternate brand, which will allow me to do all the functions that my Xperia can. Very disappointed that after all this time, my loyalty in advocating the quality of your handsets, and also remaining loyal to your brand is dimininshing
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communications
Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.
Kind regards,
Melissa Warren
Sony Mobile Communications
