AH
Amy H

1 reviews | Active since Jan 2015

15 Dec 2016, 08:41

Disgusting service after Sony damaged my phone!!

<p>I took my Sony Z5 Mini to Vodacom as it had a charging issue, they then sent it to Sony for repairs. Sony sent my phone back still broken but now my immaculate phone was scratched and dented, so Vodacom sent it back assuring that the problem would be fixed. It came back a second time still scratched nothing had been done however now they had removed my screen protector, so I sent it back for a third time to repair the damage. It came back again still scratched and by this point I had started to lose my cool, but I sent it back again for the fourth time to repair the damage, it came back again, my phone has just gone back for the FITH TIME TO REPAIR THE DAMAGE THAT SONY CAUSED AND I HAVE BEEN WITHOUT A PHONE FOR GOING ON THREE MONTHS, A PHONE THAT I AM PAYING MONTHLY TO USE!! All this time I have been complaining to about Vodacom but I have actually realised it is Sony who is completely ***********, they damage my product and I have to send it back five times so far, disgusting! I will never buy a Sony product again!</p>

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Replies (1)
Sony Mobile
Sony Mobile's reply20 Feb 2017, 17:11
Official
Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details. Regards Sony Mobile Customer Service Team.