DISGUSTING sERVICE

on the 25th February 2015 I received an email from Melissa Warren of Sony to inform me that my she had received confirmation that my Sony Z2 would be replaced and requested my details. I was told that their courier would collect the unit the next day being the 26th February 2015. To date this has not happened. I have tried calling to no avail. The other day I eventually got through to Melissa and she pretended not to hear me and promised to call me back on the number, to date I have not received a call from her. I have sent numerous emails enquiry when the unit will be collect to no avail.<br> <br> The service is absolutely disgusting and disappointing especially from such a high company. Where does Treating the Client Fairly come into play.