DISGUSTED IN SONY - (XPERIA Z3)

DISGUSTED!!! NO SERVICE !!!!<br> I lodged a complaint on the 12th of May regarding our SONY xperia Z3 NOT being waterproof as advertised!! <br> received a reply from Sony - 15th of May they will be in contact with me. 19th of May - received email requesting information. They also requested information from HVRC centre to confirm damages. 20th Received feedback from SONY - MTN is striking but management is assisting in our case. Well that was it guys!!!!! I have followed up per email to SONY three times since the last email received and NO FEED BACK WHAT SO EVER FROM SONY!!<br> <br> To top it all up SONY does not correspond telephonically only per email - therefore its easier to not reply to email they receive!!! <br> People there is no SERVICE or putting the client first!!! I am so disgusted with the level of SERVICE!! I'm not leaving this matter unattended I will keep all updated on the outcome of this matter - positive or not!<br> <br> My concern regarding these phones not being waterproof as advertised is that the insurance companies are starting to question if the SONY could be insured for \all risk cover"?? A lot to think about what if water damage is to be excluded from your policy??"""