SR
Sylvester R

1 reviews | Active since Oct 2016

01 Oct 2016, 10:04

Disappointed !!!

<p>My fiance and i purchased a Sony Experia M5 cellphone from Vodacom. Within a month of purchase the phone had a front speaker problem,we then sent the phone in to be repaired when the phone came back,2days later my fiance and i discovered that there was now Another Problem which was the screen switching off as the phone is on (a problem that we did not have initially).Its 3months since we have purchased this handset but of those 3 months,the phone is in repairs for 4/5 weeks collectively.We feel as customers of Sony and Vodacom, that its our right to be issued with a new handset as the problems with this phone is to early on in the warranty. </p>

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Replies (1)
Sony Mobile
Sony Mobile's reply31 Oct 2016, 14:23
Official
Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details. Regards Sony Mobile Customer Service Team

Best regards,