Defected phone and lieing to customers

<br> My Sony phone has been in SSS cellular for the past 3 weeks now and nothing has been done. They keep LIEING to me. NO ONE from Sony have contacted me after reply here to my complain. Sony is trying to make me pay R3000 for something that is UNDER GUARANTEE (MEANNING I MUST NOT PAY) Spoke to the manager at SSS cellular and he told me that at the back of the phone there is a small crack -THAT they can change because is under guarantee ,but the LCD in from I must pay. So I told them to change the back but not paying for the front inner LCD, he replayed that its not possible , if they change the back they must change the inner lcd, meaning I must pay anyway. Today I found out that the whole back front and inner LCD come as one, sooo I must not pay anything ,because the back they must change for free ,is under warrantee. I can not believe how they play around with people. DISGRASFULL AND UNPROFFESSIONAL . I hope that the head office in DUBAI read this and take some action.