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siana I

1 reviews | Active since Mar 2015

24 Mar 2015, 14:48

Defected Phone

<br> Good day<br> <br> I got a Sony Mobile xperia 2 compact on a contract in December last year<br> February this year the inner LCD has cracked (it showed that the crack is in the middle of the phone on the right hand side where the volume bottom is)<br> I took the phone to Sony mobile personally, and I have taken my phone to their technicians ,they don't want to fix my phone, they are saying that its a PHYSICAL DAMAGE. the phone is one month it has not been dropped as Sony and their technicians claim .the phone is cracked totally from the inside LCD.There is no even a scratch on the from of the phone.<br> I am very disappointed from Sony ,they are trying to make things up so I must pay their defected phone,and VERY DISSPOINTING FROM VODACOM.<br>

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Replies (1)
Sony Mobile
Sony Mobile's reply26 Mar 2015, 10:08
Official
Hello siana80,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Kind regards,
Melissa Warren
Sony Mobile Communications

Best regards,