BAD PHONE BAD SERVICE

I sent a report to Hellopeter in Feb regarding an Experia X3 that was NOT waterproof. After a lot of excuses etc from Vodacom and Sony I eventually got an email from Melissa Warren at Sony HQ to say the phone would be replaced. That was middle April. To date NO PHONE. I have phoned her, emailed her but all with no result.<br> The Experia is supposed to be waterproof! *******. 30 sec under water and it had 'water damage' according to Sony. My Nokia spent a night face down in water and two days later was working perfectly. <br> Melissa Warren promised a replacement phone but has not kept to that promise. Is this the way Sony treats its customers????