Very happy and will use again

Item: Sonop Solar (PTY) Ltd
Rating: 4
Author: Glen V

I started asking some questions regarding some of their advertised batteries that they sell and they answered them all after requesting additional detail. Once I had placed my order and payment had been confirmed they were also quick to delivery.

To prevent purchasing an additional charger they even offered to charge my batteries beforehand which I then requested as part of the order.

My only complaints are: - I didn't get any notification of delivery so I didn't even know that my products had been dispatched. - The batteries that I requested to be charged had different voltages (14V versus 13.6V). I'm not sure if this is possible after a charge but it just came off as strange. - Their website uses pricing that excludes VAT which is not cool especially when comparing prices elsewhere.

Overall a pleasant experience with great advice - I won't hesitate to use them again.

Helpful (0)

Replies (2)

Sonop Solar (PTY) Ltd's replyOfficial

06 Dec 2021, 08:49

Good day Glen, Thank you for your feedback. Apologies for not getting a notification on dispatch, this would be a rare case as all our clients automatically receives tracking information on dispatch of their order. Will definitely look into this. Thank you for feedback on website prices, will look into a way to display both including and excluding prices. Kind Regards

Sonop Solar (PTY) Ltd's reply06 Dec 2021, 08:49

Official

Glen V's updateReviewer Update

11 Dec 2021, 06:45

Thanks very much - I see the new option now - brilliant!
Looking forward to my next order from you.

Glen V's update11 Dec 2021, 06:45

Reviewer Update

Thanks very much - I see the new option now - brilliant!
Looking forward to my next order from you.