rR
renee R
1 reviews | Active since Jun 2017
06 Feb 2023, 06:49
A company that shows no care and respect to family
A company that shows no care for those left behind. I never received service as bad as what I received from the Midstream branch of this company. A company that is suppose to help the people left behind showed zero care. They did not deliver on what was paid for, for the memorial stuff arrived basically as the proceedings started. Was not even given the decency on a single days notification to the cremation of our loved one just a whatsapp late the afternoon that it’s happening. This is despite asking to please be told in advance when this will take place. Do not trust these people in your time of need.
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Sonja Smith Funeral Group's replyOfficial
06 Feb 2023, 14:57Good afternoon Renee,
We apologise for the unsatisfactory service you received. It should not have happened, and we are deeply regretful. We see any complaint in a very serious light and have already initiated the necessary steps to rectify what went wrong. We identified that our Midstream branch upheld their responsibilities and fulfilled their duties, however the source of the poor service delivery originated in another area of the business. This is being addressed via the correct channels within our business with priority and urgency.
Once again, we apologise for a poor service experience during a sensitive and difficult time. We pride ourselves in going above and beyond to exceed our clients' expectations and this was definitely not the norm.
Kind Regards
Sonja Smith Elite Funeral Group
We apologise for the unsatisfactory service you received. It should not have happened, and we are deeply regretful. We see any complaint in a very serious light and have already initiated the necessary steps to rectify what went wrong. We identified that our Midstream branch upheld their responsibilities and fulfilled their duties, however the source of the poor service delivery originated in another area of the business. This is being addressed via the correct channels within our business with priority and urgency.
Once again, we apologise for a poor service experience during a sensitive and difficult time. We pride ourselves in going above and beyond to exceed our clients' expectations and this was definitely not the norm.
Kind Regards
Sonja Smith Elite Funeral Group
Sonja Smith Funeral Group's reply06 Feb 2023, 14:57
Official
Good afternoon Renee,
We apologise for the unsatisfactory service you received. It should not have happened, and we are deeply regretful. We see any complaint in a very serious light and have already initiated the necessary steps to rectify what went wrong. We identified that our Midstream branch upheld their responsibilities and fulfilled their duties, however the source of the poor service delivery originated in another area of the business. This is being addressed via the correct channels within our business with priority and urgency.
Once again, we apologise for a poor service experience during a sensitive and difficult time. We pride ourselves in going above and beyond to exceed our clients' expectations and this was definitely not the norm.
Kind Regards
Sonja Smith Elite Funeral Group
We apologise for the unsatisfactory service you received. It should not have happened, and we are deeply regretful. We see any complaint in a very serious light and have already initiated the necessary steps to rectify what went wrong. We identified that our Midstream branch upheld their responsibilities and fulfilled their duties, however the source of the poor service delivery originated in another area of the business. This is being addressed via the correct channels within our business with priority and urgency.
Once again, we apologise for a poor service experience during a sensitive and difficult time. We pride ourselves in going above and beyond to exceed our clients' expectations and this was definitely not the norm.
Kind Regards
Sonja Smith Elite Funeral Group