Sondela

I booked for Sondela over 31 days prior to the planned arrival date. Due to unforeseen circumstances I needed to cancel within 2 days of booking and paying. The T&Cs clearly stated that a penalty had to be paid if canceled 31 day before arrival and NOT MORE THAN 31 days. I had too threaten legal action for Lizelle to say they will refund the money of R7 400 as the wording was incorrect and their intention was more than 31 days. Lizelle then told me that they only do refunds on Wednesdays and it was Thursday so I had to wait a week. I emailed the night before asking proof that the refund was made the next day . Wednesday has come and gone with no refund and now the excuse is it takes 7-10 days to get a refund. Yet they want you to pay in 48 hours to secure a booking . So next Wednesday I am sure Lizelle will have another excuse and because each time there are now new rules brought up. But it seems like this is a know issue from other reviews of how they treat customers. I am all for supporting establishments in these uncertain time but it does not give then the right to treat customers like this. I thought I would consider going to Sondela at a layer stage but this is clearly an indication of bad customer service and will not be supporting this establishment.