Bad and unresponsive service

For the past 6 to 7 years we have been able to book 2 to 3 times a year at Sondela via email. Not anymore - This has been shocking. I have been trying to make a booking since the 23 Feb. I had to email twice before I received - two responses one minute apart (27 Feb), I answered immediately with a booking. By this morning two emails unanswered later, I phoned. This time the Chalet we wanted to book was already taken.<br> November last year we had the same experience. I tried to make a booking. I was told the Chalets were full. A week later Sondela advertised they had space open in December on special. Needless to say. We did not visit Sondela in December and will be shopping for a new resting place. Making a reservation has become cumbersome.