Rude, ***********, Appalling, Disorganized

I was going to send this as a message to the owner but since she is just so completely unprofessional I didn’t think it would get a reponse. So I’m just posting that here to let others know NOT to waste their time and money with this Sona’s Beauty in Umhlanga. To the *********** owner: I have been trying to book with you since Wednesday (26 Oct) for the next Thursday (3rd Nov). Wednesday 26 Oct: On the Wednesday when I sent the request for a booking for 3 ladies for 10h00 and I specified the treatments. You confirmed ok no problem and advised you advised me about the deposits required to confirm bookings. I asked for the banking details to confirm my bookings and I got no response. I also requested for Mbali for my nails but got no response. I asked for pricing for each of the treatments. I didn’t get a response. Just got told you don’t do nail polish. I tried calling hoping to speed up the process as response times from you was extremely slow and I too am busy at work but I was told I had to only use WhatsApp to confirm the booking and so I waited for a response which I didn’t get.

Thursday 27 Oct: On Thursday I sent a follow up request for the banking details and pricing per treatment. I only got a response after 10pm.

Friday 28 Oct: I only saw your response on Friday when I woke up at 5am and your response was instead telling me it was 3xR200 for deposits. Again NOT what I was asking for and I STILL don’t have the banking details and the prices per treatment ****erally now the 3rd day since asking for this info). It’s a simple request surely it can’t be that time consuming to respond. So I rep**** to you reminding you I was still waiting for the banking info and pricing. I was not expecting a response at that time as I know it’s not office hours. You chose to reply you but now only to tell me that banking details will only be sent when I decide to book. Really??! Not sure how my requests sent over the past 2 days didn’t tell I was trying to make a booking and which is why I was actually asking for the banking details. You then respond with actual times available for the 3rd November (different to the time initially requested and you confirmed was ok but I opted to leave that and I chose the time you gave me as available. I then reminded you that I asked previously (on Wednesday with my initial request) for Mbali. I now get told I cannot request for someone specific. Which doesn’t make sense but again I was willing to accept.

You then choose to call me at the same time. Again I did not expect a response as it was not business hours. You chose to respond but then you argue with me on the phone telling me its not business hours and you are very busy and can only respond when you get time. You then ask me to call back next Tuesday to confirm my booking as you will only be able to do next week and cannot confirm times available and pricing as it’s for next month. Even though you already confirmed acceptance of my booking pending the deposit which I’ve been trying to get paid for 2 days waiting for the banking details!!!!! Also not sure how you can confirm bookings for next month since it’s literally Next week. So basically you wasted 2 days of my time trying to get this booking done when I could have booked elsewhere. Absolutely appalling services. Dishonest, unorganized and completely unprofessional. It’s a pity because the nail tech I went to the last time (which was my first time there) is really good and she now loses out on gaining a new customer and extra tips based on the owner’s inability to complete a simple booking.