Horrid Service Delivery

I just wanted to share my Horrid experience with a beauty parlour in durban (Value Centre- Sonas Beauty and Laser). Today i decided to get my eyebrows and upper lip threaded after many months of neglect and self service. This morning i messaged this parlour and to no response, i decided to pay them a visit only to discover that the lady who does threading of the face is on maternity leave. Deciding to still support this business due to the negative impact covid has had on the beauty industry, i spoke to the owner i scheduled an appointment for 13:00, mind you this was at 11:45. At this point when the owner penned me into her diary for 13:00 there was just one customer which was to go before me. So to pass the time i went out for lunch. I went back to the salon at about 12:50. As the only two chairs in reception area were already occupied, i was asked to sit at one of the vacant tables. Whilst sitting and waiting for my turn i see not one but three other people go before me. So now its 13:10 and im sitting at an empty table, beginning to feel very uncomfortable and confused as I noted no one was going to attend to me. I woke up walked to the owner and requested when was i to be seen to. I was then informed by the owner, that the three women came before me and i had to wait for them to get done thereafter i would be tended to...........i was asked if i would wait or whether i wished to rescheduled. I was shocked and dismayed at the owners unprofessionalism in running her business and her communication skills, business ethic and just her poor service delivery. Absolutely appalling to say the least. I walked out and instead of having words with someone with half a brain. Really like why did you schedule me for 13:00 if you had three other clients before me that made no sence because you checked your diary when you gave me a time. I left with a very sour taste in my mouth i will never support this establishment again and this was 2nd encounter with them so much for 2nd chances and giving a business the benefit of the doubt. I would think with the current situation businesses would treat customers in a better manner. But i find the owner as confused as her business. Thank you for your ****ty service and wasting my time.