DRUNK NAIL TECHS AND UNPROFESSIONAL OWNER

My mother and I made an appointment with Sona's beauty and laser for gel tips and toes for the 17th Oct at 9am.I paid the required booking deposit of R400.

On the day of the appointment we arrived on time, however the nail tech was 30mins late. We understood as it was due to unforeseen circumstances.

The nail tech began with my nails while my mother waited for another tech to become available. My mother finally got a tech at around 10am. The nail tech didn't start with her nails immediately, she walked around for about 10 to 15 mins before getting started.

From 10:15 to 13:30 ,the nail tech was still busy with my mothers nails. Struggling to stick on the tips,prepped one hand and not the other,stuck on the tips with an excessive amount of glue and the tech was falling asleep.

One hour into the appointment my mother informed the owner about the situation . However, she did nothing and allowed the same nail tech to continue.

After the tech was done, my mother informed the owner once again that she was not happy with the outcome of her nails. The owner suggested that we come In during the week to get it redone. My mother was extremely upset and walked out.After 4.5 hours at sonas,her nails did not even look average.

We called the owner to ask if they could redo the nails now as we will not be able to come in during the week. Her response was that they could not so she would refund us.

After the appointment , the following messages where exchanged between my mother and the owner @ Sona's beauty and laser : [10/17, 15:18] Indira: Hi, Its linda, I had my appointment today and I wasn't happy.

The refund of R160.00 that you mentioned can be allocated to my next appointment. I will message to confirm when this will be.

Please ensure that we don't have the same nail tech. I don't want a repeat of this appointment.

Thanks, Linda [10/17, 16:44] Sona Beauty: Hi Linda I am so very sorry about today. I suspected that she was drunk & sent her home. I will not be keeping her on @ Sona’s [10/17, 16:44] Sona Beauty: I will give you my best nail techs on your next appointment [10/17, 16:44] Sona Beauty: Thank You so much for your understanding [10/17, 16:45] Indira: Thank u🙏 [11/22, 16:16] Indira: Hi,I would like to book an appointment for 2 people names are kerrisa and linda for Sunday 28 Nov.

Gel tips and the spa pedi for both [11/22, 20:53] Sona Beauty: Hi ok no problem [11/22, 20:53] Sona Beauty: As soon as booking deposits are received I will be able to confirm appointments [11/22, 20:54] Indira: Np [11/22, 20:54] Sona Beauty: R200 per person booking deposits [11/22, 21:01] Indira: Okay NP 160 is owed to me from the previous appointment. I will deposit 240. [11/22, 21:03] Sona Beauty: Hi I will call you tomorrow morning to discuss that [11/22, 21:32] Indira: What is there to discuss? You confirmed this last month? [11/22, 21:33] Sona Beauty: I will call you as it is 9.30pm & we are closed [11/22, 21:33] Sona Beauty: It is Sunday as per the previous issue you had in order not to give you the same Nailtech it is best to come in on another day [11/22, 21:34] Sona Beauty: Or if you prefer I can gladly refund you the R160 [11/22, 21:35] Sona Beauty: This is what I need to discuss but please send me your banking details now so that I can do that in the morning [11/22, 21:36] Indira: Understandable, however you still responding so didn't think it would be an issue. [11/22, 21:36] Indira: Will send through details shortly. [11/22, 21:57] Indira: Bank: capitec Acc type: savings Acc no:*** branch code : *** [11/23, 20:20] Indira: Please confirm that this was done? [11/23, 20:29] Indira: This should reflect in my account tomorrow? If not, I will pop by to come collect it on saturday. Thanks. [11/24, 20:26] Sona Beauty: Hi is your name Linda or Indira please? [11/24, 20:26] Sona Beauty: Name of account holder? [11/24, 20:27] Sona Beauty: Sorry the msgs are coming up from Indira so I didn’t know it’s Linda

The above chat continues with me following up on the refund and the owner acting confused. We didn't go to fetch refund because she requested further account details which imp**** that she was going to do the transfer.

We are still awaiting the refund. we have been following up and she claims that transfer was done. However she refuses to send through the proof of payment and I have not received any payment.

The outcome could've been different if Sona's beauty and Laser had handled the situation in a PROFESSIONAL manner and had given my mother a different nail tech when she raised her concerns.

I do not recommend Sonas beauty and Laser to anyone. The owner runs her business on the money that she owes to her customers.