Victim of *****

Good day

About more than 3 weeks ago, I got a message from the bank that a huge amount went off my bank from Vodacom. Immediately the next day, I phoned Vodacom, just to find out that "someone bought 20 gigs of data, 7 times after each other, on one day". I went to the police station, for affidavit. The bank. Everything. Three weeks later? Another debit order went off. Where I am left with unpaid debit orders of my own. Vodacom is dragging this ********** Case. No calls being made to me. They don't contact me. Everytime I have to call to find out how far they are. I am the victim of *****, and yet Vodacom takes their own time to "solve"this matter. Who is going to pay for my unpaid debit orders? Where is Customer Service? In the course of two weeks, I spoke to several consultants of Vodacom, just to get different answers from each of them. How does that work? I rate Customer Service at a ZERO from Vodacom. Please Help!!