My son policy

My son took a car insurance with Primedian and he never claimed and for some reason he skipped a month or two of the premiums payment as a result the policy lapsed ,and after that he managed to pay for about six months and unfortunately he had an accident with his car. He registered the the claim and after few day he get sick and passed on. When I followed the claim I was told that his claim is rejected that the policy was not active at the time of an accident as the required updated photos were not received following the lapse of the policy.