Data purchase to "recycled" number

I bought data for one of my sim cards which, unbeknown to me, had expired. When I reported it to the local Vodacom branch at the Whale Coast Mall in Herm**** I was informed by the assistant that the number had expired after 3 months of inactivity. On my questions about a refund of my R249 spent I was bluntly told it's not possible, as I made the purchase via my internet banking.

No assistance or concern for my situation was offered. I was told to call customer service.

A consultant named Ennie was very helpful at customer service and tried to assist by transferring me to another department who would (apparently) assist me.

I ticket number - A2-TG2S-BC3UA - was issued and closed...with no explanation...and I'm still waiting for the outcome of my request.

No refund of money or data!