1 reviews | Active since Mar 2017

30 Mar 2017, 23:30

Complaint to Discovery resolved!

<p>I called Discovery on Tuesday and spoke to a very informed, polite young man and I told him that I would like to know by name what my pre-existing conditions, and husband's pre-existing conditions were, and told him my whole long saga. His reply was that the agent that I spoke to at Discovery (who told me that pre-existing conditions were excluded when travelling overseas), was not correct with her info. We are both covered for everything when travelling overseas. I put the phone down and another agent from Discovery called to follow up on my Hello Peter complaint, he spoke to me for 45 minutes and explained everything to me again and these gentlemen mailed all the relevant info to me. Voila, all sorted. Thank you Discovery and the two gentlemen who helped me. Anybody needing the info, please let me know.</p>

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