COMPLAINT

I have a complaint/grievance about the following.

On Monday 15th June 2020, I wanted to make a deposit at the Standard Bank, branch, Tokai, Cape Town.

I stood in a queue inside the bank to make a deposit. I was then informed by the teller that the deposit I am making will cost me R50 extra because the organisation is a business account.

I then proceeded outside at the ATM machines to do my deposits. It was a deposit for Burial payments. ACCOUNT NAME: NEW APOSTOLIC CHURCH BURIAL FUND ACCOUNT NO: 07-*** BRANCH CODE: 051001

When I made my first deposit. The machine showed the name of the account., reference no 130282. AMOUNT: R370. The machine, however swallowed the money, but never gave a receipt.

I then went back inside and made a service request. Number ***.

It is today the 30/6/2020, I have been contacting the Call Centre for 3 days straight. I spoke to someone yesterday and she assured me that I will get a response. THIS IS A MATTER OF URGENCY. The burial payment is DUE TODAY (30/6/2020) because NON PAYMENT LEADS TO CANCELLATION OF THE BURIAL POLICY.

I AM EXTREMELY APPALLED AT THE SERVICE OF STANDARD BANK. THIS IS TOTALLY UNACCEPTABLE. PLEASE CONTACT ME URGENTLY.

Sheila Petersen-Burger ***.