Poor paitent service

Poor customer service , i am disgustered by the way they are handling things at their finance department , my granny was in hospital for 6 days and she was on a UIF medical claim , i took the forms the Saturday when she was release from hospital for the doctor to fill them in , they advise me that they will ask the doctor , this was more than 3 weeks ago , everyday i have been following up with them and they keep on giving me different stories , they at one point lost these forms and i had to take new forms , Yolanda the lady that works at the fiance dep said i could come fetch them every weeks i have been giving out taxi fair and when i get their they have a different story , i was again their yesterday 04-10-22 and she totally forgot she then called the floor where my granny was on they advised her to bring the folder they will fill it in , then i had to she then advised me that she will call the floor at 12 to follow up , i then when into her office at 12:20 she never called she was rather having a conversation , when she saw me she got such a big freight she totally forgot to call only then she called the floor and the nurse advised that the doctor never filled the form in , i am so upset that they made me wait so long , she asked me to fill in the main member details which i did and she advised she will make sure that the doctor fill it in . i received a email this morning from her 05-10-22 stating that the doctor will not fill the forms in the banking details colum is not filled in she never advised me that i needed to fill that in otherwise i would have filled it in as well , now i need to give out taxi fair again just to fill these in , i am not getting alot of money . i am not being ****** , but if this was any other race i would have been seen to long ago already , its because they see i am coloured and i wont take this matter further i am really disapointed by the way they handle things.